Refund Policy – Old Nav Shop

1. Eligibility for Refunds

• Return Window: You may initiate a return and request a refund within 60 days of receiving your order. To qualify, items must be in their original, unused state—with all tags, labels, and packaging intact. Products must show no signs of wear, stains, alterations, or damage to the original packaging.
• Exceptions: Final sale items, custom – made products, and items explicitly marked as “non-returnable” are not eligible for returns or refunds, unless they arrive damaged, defective, or incorrect due to our error.

2. How to Initiate a Return

• Contact Our Team: To start the return process, email our customer service team at [email protected]. Please include your order number, the specific items you want to return, and the reason for the return. Our team will respond with a return authorization number (RA#) and step – by – step instructions for sending the items back.
• Return Shipping Details: You’ll be responsible for return shipping costs, unless the return is due to an error on our part (such as sending the wrong item, a defective product, or damage incurred before delivery). We strongly advise using a trackable shipping service and keeping your shipping receipt—this helps us locate your return if there are delays.

3. Inspection and Refund Processing

• Item Evaluation: Once your returned items reach our warehouse, our team will inspect them to confirm they meet the eligibility requirements. If they pass inspection, we’ll move forward with processing your refund.
• Refund Timeline: After successful inspection, we’ll issue your refund within 5–10 business days. The refund will be credited to the original payment method used for the purchase:
  • Credit/debit card payments will be refunded to the same card.
  • Digital wallet payments (e.g., PayPal) will be returned to your wallet account.
  • Gift card purchases will be refunded as store credit to a new gift card, sent to your email.

4. Partial Refunds

• If you return only part of your order, or if an item is rejected for failing to meet return criteria (e.g., signs of wear), you’ll receive a partial refund for the eligible items. We’ll send you an email explaining the partial refund, including details on which items were approved and why any adjustments were made.

5. Addressing Refund Delays or Issues

• Processing by Financial Institutions: Note that your bank, credit card issuer, or payment provider may take additional time to process the refund and reflect it in your account. This can range from 2–10 business days, depending on their internal policies.
• Get Help with Refunds: If your refund hasn’t appeared within the expected timeframe, or if you have questions about the status, contact our customer service team at [email protected]. We’ll investigate the issue—including checking with payment providers—and work to resolve it promptly.

6. Refunds for Damaged or Defective Items

• Reporting Issues: If you receive an item that’s damaged, defective, or incorrect, please notify us within 7 days of delivery at [email protected]. Include your order number, a detailed description of the problem, and clear photos (if possible) to help us assess the issue.
• Resolution Options: For damaged or defective items, we’ll cover all return shipping costs. Once we receive the item, you can choose between a full refund, a replacement (if in stock), or store credit for the item’s value. We’ll coordinate the chosen resolution with you directly.