Shipping Policy – Old Nav Shop

  1. Order Processing Time

All orders placed through Old Nav Shop are processed within 1–3 business days from the moment your order is confirmed (business days exclude weekends and major public holidays). During peak periods—such as holiday seasons, flash sales, or promotional events—processing times may be extended by 1–2 days. In such cases, we’ll notify you via email in advance to keep you informed.

  1. Estimated Delivery Times
  • Domestic Shipping (U.S. Only): Once shipped, most domestic orders arrive within 6–12 business days. Delivery timelines may vary slightly based on your location (e.g., rural areas may take a day or two longer than urban centers).
  • International Shipping: For orders outside the U.S., estimated delivery ranges from 6–12 business days, but this can be extended by customs clearance, local postal delays, or regional logistics. Please note: International customers are solely responsible for all customs duties, import taxes, or fees imposed by their country’s authorities—these are not included in your order total.
  1. Shipping Carriers

We partner with trusted carriers (including USPS, FedEx, and regional couriers) to ensure reliable delivery. The carrier for your order is selected based on factors like package weight, destination, and delivery speed, with a focus on balancing efficiency and cost.

  1. Shipping Costs
  • Domestic Shipping: Fees are calculated based on your package’s weight, dimensions, and delivery location. You’ll see the exact shipping cost at checkout before finalizing your order, so there are no surprises.
  • International Shipping: Costs vary by country, package size, and chosen shipping method (standard vs. expedited, if available). As with duties and taxes, international shipping fees are separate from your product total and must be paid at checkout.
  1. Shipping Address
  • Accuracy: Please double-check your shipping address during checkout—incorrect or incomplete details (e.g., missing apartment numbers, typos in city/zip codes) may cause delays or returned packages. If a package is returned to us due to an invalid address, you’ll be responsible for additional re-shipping fees.
  • Address Changes: Need to update your shipping address after ordering? Contact our customer service team at [email protected] as soon as possible. We’ll attempt to adjust the address, but we can’t guarantee changes once the order has entered the shipping queue (typically 24 hours after processing starts).
  1. Order Tracking
  • Tracking Details: Once your order ships, you’ll receive a confirmation email with a unique tracking number. Use this number to monitor your package’s journey directly on the carrier’s website.
  • Tracking Updates: It may take 24–48 hours for tracking information to populate (this is standard as carriers process scans). If tracking isn’t updating after this period, reach out to our team—we’ll help troubleshoot.
  1. Delays and Shipping Issues
  • Unforeseen Delays: While we aim for on-time delivery, factors like extreme weather, carrier staffing issues, or customs backlogs can cause delays. For significant hold-ups (e.g., 3+ days past the estimated date), we’ll proactively email you with updates and work to resolve the issue.
  • Missing Packages: If your package is marked as delivered but hasn’t arrived, or if it’s overdue by 7+ business days past the estimated date, contact us at [email protected]. We’ll file a claim with the carrier, investigate, and either send a replacement or issue a refund (depending on availability and your preference).
  1. Package Delivery
  • Signature Requirements: Packages valued over $150 may require a signature upon delivery. If you’re unavailable, the carrier will leave a notice with instructions to rearrange delivery or pick up the package from a local facility. Failure to retrieve it within the carrier’s specified timeframe may result in the package being returned to us, with re-shipping fees applied.
  • Third-Party Delivery: If you ship to a friend, family member, or business address, we’re not liable for issues related to acceptance, loss, or damage once the carrier confirms delivery to that location.

For questions about shipping, contact our team at [email protected]—we’re happy to help!